UserManual

Introduction

• ManualIntroduction

Installation

• ManualRequirements
• ManualInstallation

Initial configuration and basic administration

• ManualApacheConfig
• ManualEmailConfig
• ManualBasicAdministration

Using web interface and RT in general

• ManualUsingWebInterface and its subchapters:

• ManualTicketDates
• ManualDashboards
• ManualSearchTickets
  • ManualSimpleSearch

Advanced administration

• ManualAdministration
• ManualProblems

HowTos

• ManualDatabaseConversion

Appendices

• ManualRights
• ManualScrips
• ManualApache
• ManualApprovals
• ManualPlugins

Glossary

• RTGlossary

History of this manual

In April 2003, BestPractical released a draft user manual for RT as a downloadable PDF. That manual became a starting point for this part of the wiki to be updated and extended by the community. Documentation for RT and RTIR is also available on the Best Practical website.