ManualRights
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Appendix 2 Rights
This is a reference for rights in RT.
There are a great deal of places in RT where you can assign rights to a group or a user. While this is a feature of RT, we recommend adding users to a group, then applying rights directly on that group. When rights are granted on specific users, it can become more challenging to manage each user's rights.
Below is a list of all the areas in RT to update group and user rights. From the Admin menu:
- Custom Fields
- Custom Fields > Select > [select custom field] > Group Rights
- Custom Fields > Select > [select custom field] > User Rights
- Global > Custom Fields > [select Users, Groups, Queues, Tickets, Articles, Assets] > [select custom field] > Group Rights
- Global > Custom Fields > [select Users, Groups, Queues, Tickets, Articles, Assets] > [select custom field] > User Rights
- Groups
- Groups > Select > [select group] > Group Rights
- Groups > Select > [select group] > User Rights
- Global > Group Rights
- Queues
- Queue > Select > [select queue] > Group Rights
- Queue > Select > [select queue] > User Rights
- Users (not suggested)
- Global > User Rights
See also Rights article.
If you have an RT with existing rights set up and you are trying to find which of the above was used to grant them, you can use the Rights Inspector. This tool is available as an extension for RT 4.4 and it is a core feature starting in RT 5.0.
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