ManualRights
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Appendix 2 Rights
This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.
See also Rights article.
Table 1: Global rights
| Name of right | What users with this right can do |
|---|---|
| AdminAllPersonalGroups | change name, description, and members of any personal group |
| AdminCustomFields | add, delete, and modify custom fields |
| AdminGroup | create groups; change groups' name, description, and rights |
| AdminGroupMembership | add and remove members from a group |
| AdminOwnPersonalGroups | change name, description, and members of their own personal groups |
| AdminQueue | create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date |
| AdminUsers | create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights. |
| AssignCustomFields | ??? |
| CommentOnTicket | add comments to tickets |
| CreateSavedSearch | save a ticket search |
| CreateTicket | create tickets |
| DelegateRights | assign their own rights to other users |
| DeleteTicket | delete tickets |
| EditSavedSearches | edit a ticket search you've previously saved |
| LoadSavedSearch | load a ticket search you've previously saved |
| ModifyACL | change users' and groups' rights. Users with this right should also have the ShowACL right. |
| ModifyCustomField | change and set values in a custom field you've defined |
| ModifyOwnMembership | add or remove themselves from a group |
| ModifyQueueWatchers | add and remove CCs and AdminCCs |
| ModifyScrips | add, delete, and change the content of scrips |
| ModifySelf | modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature. |
| ModifyTemplate | create, modify, and delete scrip templates |
| ModifyTicket | change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets |
| OwnTicket | own (be responsible for) a ticket |
| ReplyToTicket | add replies to a ticket |
| SeeQueue | know that a queue exists; queues will appear in visible listings for this user |
| ShowACL | see the rights granted to users and groups |
| ShowConfigTab | have access to the Configuration (Admin) tab |
| ShowOutgoingEmail | see full text of emails sent by RT |
| ShowSavedSearches | list or load SavedSearches |
| ShowScrips | see scrips |
| ShowTemplate | see scrips' email templates |
| ShowTicket | see tickets |
| ShowTicketComments | see comments attached to tickets |
| SuperUser | everything; this user has all possible rights within RT - careful! |
| Watch | sign up as a requestor or CC |
| WatchAsAdminCc | sign up as an AdminCC |
Table 2: Queue rights
| Name of right | What users with this right can do |
|---|---|
| AdminCustomFields | add, delete, and modify custom fields |
| AdminQueue | create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date |
| CommentOnTicket | add comments to tickets |
| CreateTicket | create tickets |
| DeleteTicket | delete tickets |
| ModifyACL | change users' and groups' rights. Users with this right should also have the right ShowACL |
| ModifyQueueWatchers | add and remove CCs and AdminCCs |
| ModifyScrips | add, delete, and change the content of scrips |
| ModifyTemplate | create, modify, and delete scrip templates |
| ModifyTicket | change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets |
| OwnTicket | own (be responsible for/take) a ticket |
| ReplyToTicket | add replies to a ticket |
| SeeQueue | know that a queue exists; queues will appear in visible listings for this user |
| ShowACL | see the rights granted to users and groups |
| ShowScrips | see scrips |
| ShowTemplate | see scrips email templates |
| ShowTicket | see tickets |
| ShowTicketComments | see comments attached to tickets |
| Watch | sign up as a requestor or CC |
| WatchAsAdminCc | sign up as an AdminCC |
Table 3: Group rights
| Name of right | What users with this right can do |
|---|---|
| AdminGroup | create groups; change groups' name, description, and rights |
| AdminGroupMembership | add and remove members from a group |
| ModifyACL | change users' and groups' rights. Users with this right should also have the ShowACL |
| ModifyOwnMembership | add or remove themselves from a group |
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