UserManual

About this manual

In April 2003, BestPractical released a draft user manual for RT as a downloadable PDF. That manual is now part of this wiki to be updated and extended by the community.

Introduction

• ManualIntroduction

Installation

• ManualRequirements
• ManualInstallation

Initial configuration and basic administration

• ManualApacheConfig
• ManualEmailConfig
• ManualBasicAdministration

Using web interface and RT in general

• ManualUsingWebInterface and its subchapters:

• ManualTicketDates
• ManualDashboards
• ManualSearchTickets
  • ManualSimpleSearch

Advanced administration

• ManualAdministration
• ManualProblems

Appendices

• ManualRights
• ManualScrips
• ManualApache
• ManualApprovals

Glossary

• RTGlossary