ManualRights

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Appendix 2 Rights

This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also Rights article.

(Careful when you edit tables - you might need to manually reformat them)

Table 1: Global rights

Name of right	What users with this right can do
CreateTicket	create tickets
ShowACL	see the rights granted to users and groups
CreateSavedSearch	save a ticket search
SeeQueue	know that a queue exists; queues will appear in visible listings for this user
CommentOnTicket	add comments to tickets
ShowOutgoingEmail	see full text of emails sent by RT
AssignCustomFields	???
ShowSavedSearches	list or load saved ticket searches
AdminUsers	create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
DelegateRights	assign their own rights to other users
ShowScrips	see scrips
ReplyToTicket	add replies to a ticket
AdminQueue	create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
DeleteTicket	delete tickets
ShowTemplate	see scrips' email templates
OwnTicket	own (be responsible for/take) a ticket
AdminOwnPersonalGroups	change name, description, and members of their own personal groups
EditSavedSearches	edit a ticket search you've previously saved
ShowTicket	see tickets
ModifyTicket	change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
AdminGroupMembership	add and remove members from a group
LoadSavedSearch	load a ticket search you've previously saved
ShowTicketComments	see comments attached to tickets
ModifyTemplate	create, modify, and delete scrip templates
AdminGroup	create groups; change groups' name, description, and rights
ModifyACL	change users' and groups' rights. Users with this right should also have the ShowACL right.
SuperUser	everything; this user has all possible rights within RT - careful!
ModifySelf	modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
AdminCustomFields	add, delete, and modify custom fields
ModifyCustomField	change and set values in a custom field you've defined
Watch	sign up as a requestor or CC
ModifyScrips	add, delete, and change the content of scrips
AdminAllPersonalGroups	change name, description, and members of any personal group
ModifyOwnMembership	add or remove themselves from a group
WatchAsAdminCc	sign up as an AdminCC
ModifyQueueWatchers	add and remove CCs and AdminCCs
ShowConfigTab	have access to the Configuration (Admin) tab

Table 2: Queue rights

Name of right	What users with this right can do
ShowACL	see the rights granted to users and groups
ModifyACL	change users' and groups' rights. Users with this right should also have the right ShowACL
ShowScrips	see scrips
ModifyQueueWatchers	add and remove CCs and AdminCCs
ShowTemplate	see scrips email templates
CreateTicket	create tickets
ShowTicket	see tickets
CommentOnTicket	add comments to tickets
ShowTicketComments	see comments attached to tickets
SeeQueue	know that a queue exists; queues will appear in visible listings for this user
AdminQueue	create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
ModifyScrips	add, delete, and change the content of scrips
Watch	sign up as a requestor or CC
ReplyToTicket	add replies to a ticket
AdminCustomFields	add, delete, and modify custom fields
ModifyTemplate	create, modify, and delete scrip templates
WatchAsAdminCc	sign up as an AdminCC
OwnTicket	own (be responsible for/take) a ticket
ModifyTicket	change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
DeleteTicket	delete tickets

Table 3: Group rights

Name of right	What users with this right can do
ModifyACL	change users' and groups' rights. Users with this right should also have the ShowACL
AdminGroup	create groups; change groups' name, description, and rights
ModifyOwnMembership	add or remove themselves from a group
AdminGroupMembership	add and remove members from a group

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