ManualRights

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Appendix 2 Rights

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This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also Rights article.

Table 1: Global rights

CreateTicket	create tickets	ShowACL	see the rights granted to users and groups	CreateSavedSearch	save a ticket search	SeeQueue	know that a queue exists; queues will appear in visible listings for this user	CommentOnTicket	add comments to tickets	ShowOutgoingEmail	see full text of emails sent by RT	AssignCustomFields	???	ShowSavedSearches	list or load saved ticket searches	AdminUsers	create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.	DelegateRights	assign their own rights to other users	ShowScrips	see scrips	ReplyToTicket	add replies to a ticket	AdminQueue	create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date	DeleteTicket	delete tickets	ShowTemplate	see scrips' email templates	OwnTicket	own (be responsible for) a ticket	AdminOwnPersonalGroups	change name, description, and members of their own personal groups	EditSavedSearches	edit a ticket search you've previously saved	ShowTicket	see tickets	ModifyTicket	change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets	AdminGroupMembership	add and remove members from a group	LoadSavedSearch	load a ticket search you've previously saved	ShowTicketComments	see comments attached to tickets	ModifyTemplate	create, modify, and delete scrip templates	AdminGroup	create groups; change groups' name, description, and rights	ModifyACL	change users' and groups' rights. Users with this right should also have the ShowACL right.	SuperUser	everything; this user has all possible rights within RT - careful!	ModifySelf	modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.	AdminCustomFields	add, delete, and modify custom fields	ModifyCustomField	change and set values in a custom field you've defined	Watch	sign up as a requestor or CC	ModifyScrips	add, delete, and change the content of scrips	AdminAllPersonalGroups	change name, description, and members of any personal group	ModifyOwnMembership	add or remove themselves from a group	WatchAsAdminCc	sign up as an AdminCC	ModifyQueueWatchers	add and remove CCs and AdminCCs	Name of right	What users with this right can do	ShowConfigTab	have access to the Configuration (Admin) tab

Table 2: Queue rights

Name of right	What users with this right can do	ShowACL	see the rights granted to users and groups	ModifyACL	change users' and groups' rights. Users with this right should also have the right ShowACL	ShowScrips	see scrips	ModifyQueueWatchers	add and remove CCs and AdminCCs	ShowTemplate	see scrips email templates	CreateTicket	create tickets	ShowTicket	see tickets	CommentOnTicket	add comments to tickets	ShowTicketComments	see comments attached to tickets	SeeQueue	know that a queue exists; queues will appear in visible listings for this user	AdminQueue	create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date	ModifyScrips	add, delete, and change the content of scrips	Watch	sign up as a requestor or CC	ReplyToTicket	add replies to a ticket	AdminCustomFields	add, delete, and modify custom fields	ModifyTemplate	create, modify, and delete scrip templates	WatchAsAdminCc	sign up as an AdminCC	OwnTicket	own (be responsible for/take) a ticket	ModifyTicket	change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets	DeleteTicket	delete tickets

Table 3: Group rights

Name of right	What users with this right can do	ModifyACL	change users' and groups' rights. Users with this right should also have the ShowACL	AdminGroup	create groups; change groups' name, description, and rights	ModifyOwnMembership	add or remove themselves from a group	AdminGroupMembership	add and remove members from a group

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