ManualRights

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Global group rights

Appendix 2 Rights

This is a reference for rights in RT.

There are a great deal of places in RT where you can assign rights to a group or a user. While this is a feature of RT, we recommend adding users to a group, then applying rights directly on that group. When rights are granted on specific users, it can become more challenging to manage each user's rights. A quicker way to view all the rights a user has on one page, is to use the RT Rights Inspector. This an RT extension that must be installed, you can find it here: https://metacpan.org/pod/RT::Extension::RightsInspector.

Below is a list of all the areas in RT to update group and user rights. From the Admin menu:

• Custom Fields

• Custom Fields > Select > [select custom field] > Group Rights
• Custom Fields > Select > [select custom field] > User Rights
• Global > Custom Fields > [select Users, Groups, Queues, Tickets, Articles, Assets] > [select custom field] > Group Rights
• Global > Custom Fields > [select Users, Groups, Queues, Tickets, Articles, Assets] > [select custom field] > User Rights

Queue level rights by group

• Groups

• Groups > Select > [select group] > Group Rights
• Groups > Select > [select group] > User Rights
• Global > Group Rights

• Queues

• Queue > Select > [select queue] > Group Rights
• Queue > Select > [select queue] > User Rights

• Users (not suggested)

• Global > User Rights

See also Rights article.

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