ManualRights

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Appendix 2 Rights

This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also Rights article.

(Careful when you edit tables - you might need to manually reformat them)

Table 1: Global rights

ShowScrips	see scrips
SuperUser	everything; this user has all possible rights within RT - careful!
DelegateRights	assign their own rights to other users
ModifyACL	change users' and groups' rights. Users with this right should also have the ShowACL right.
AdminUsers	create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
AdminCustomFields	add, delete, and modify custom fields
ShowSavedSearches	list or load saved ticket searches
ModifyCustomField	change and set values in a custom field you've defined
AssignCustomFields	???
ReplyToTicket	add replies to a ticket
Watch	sign up as a requestor or CC
AdminGroup	create groups; change groups' name, description, and rights
ShowOutgoingEmail	see full text of emails sent by RT
AdminQueue	create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
ModifyScrips	add, delete, and change the content of scrips
ModifyTemplate	create, modify, and delete scrip templates
CommentOnTicket	add comments to tickets
DeleteTicket	delete tickets
AdminAllPersonalGroups	change name, description, and members of any personal group
ShowTicketComments	see comments attached to tickets
SeeQueue	know that a queue exists; queues will appear in visible listings for this user
ShowTemplate	see scrips' email templates
ModifyOwnMembership	add or remove themselves from a group
LoadSavedSearch	load a ticket search you've previously saved
CreateSavedSearch	save a ticket search
OwnTicket	own (be responsible for/take) a ticket
WatchAsAdminCc	sign up as an AdminCC
AdminGroupMembership	add and remove members from a group
ShowACL	see the rights granted to users and groups
AdminOwnPersonalGroups	change name, description, and members of their own personal groups
ModifyQueueWatchers	add and remove CCs and AdminCCs
ModifyTicket	change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
CreateTicket	create tickets
EditSavedSearches	edit a ticket search you've previously saved
ShowConfigTab	have access to the Configuration (Admin) tab
ShowTicket	see tickets
Name of right	What users with this right can do
ModifySelf	modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.

Table 2: Queue rights

Name of right	What users with this right can do
ReplyToTicket	add replies to a ticket
CreateTicket	create tickets
AdminCustomFields	add, delete, and modify custom fields
ShowTicket	see tickets
ModifyTemplate	create, modify, and delete scrip templates
ModifyQueueWatchers	add and remove CCs and AdminCCs
WatchAsAdminCc	sign up as an AdminCC
ShowScrips	see scrips
OwnTicket	own (be responsible for/take) a ticket
Watch	sign up as a requestor or CC
ModifyACL	change users' and groups' rights. Users with this right should also have the right ShowACL
CommentOnTicket	add comments to tickets
ModifyTicket	change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
ModifyScrips	add, delete, and change the content of scrips
ShowACL	see the rights granted to users and groups
ShowTicketComments	see comments attached to tickets
DeleteTicket	delete tickets
AdminQueue	create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
SeeQueue	know that a queue exists; queues will appear in visible listings for this user
ShowTemplate	see scrips email templates

Table 3: Group rights

Name of right	What users with this right can do
ModifyOwnMembership	add or remove themselves from a group
ModifyACL	change users' and groups' rights. Users with this right should also have the ShowACL
AdminGroupMembership	add and remove members from a group
AdminGroup	create groups; change groups' name, description, and rights

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