Videos

Some great videos are available, some by Best Practical and some by RT users.

RT

Four Part Intro Series from SNAFU

• Part 1: Basic Intro
• Part 2: Working on Tickets
• Part 3: Bulk Updates and Merging
• Part 4: Updating Tickets, Navigation, Your Signature
• Part 5: Ticket Triage

University of Washington Tips and Tricks

• University of Washington RT Tips and Tricks

Best Practical Videos

• Attachment Handling
• Default Ticket Values
• Asset Management in RT
• Managing SLAs
• Automatic Assignment
• Introduction to Request Tracker
• Creating a new queue in RT

RTIR

• RTIR Tour