User contributions for Ronaldo

22 June 2023

• 06:5606:56, 22 June 2023 diff hist +2,071‎ N How to create options to move tickets to a Spam Queue ‎ Created page with "To add a spam menu to ticket display page, you can make it via a callback, i.e. Create "/opt/rt5/local/html/Callbacks/MyRT/Elements/Tabs/Privileged" with the following content(Replace queue id "3" with your real Spam queue id): <pre> <%INIT> my $request_path = $HTML::Mason::Commands::r->path_info; $request_path =~ s!/{2,}!/!g; if ( $request_path =~ m{^/Ticket/} and my $id = $DECODED_ARGS->{id} ) { my $ticket = RT::Ticket->new( $session{CurrentUs..." current

20 June 2023

• 08:5608:56, 20 June 2023 diff hist +402‎ N Enable a custom field only for staff (privileged) users ‎ Created page with "# Pick the Admin > Global > Custom Fields > Tickets menu option # Click your custom field (Location) # Click the Group Rights tab # Click Privileged # Click View Custom Fields on the General rights tab to give read access # Click both rights on the Rights for Staff tab if you'd like them to be able to edit your custom field # Click Save Changes Category:Administration Category:Custom Fields" current
• 08:5108:51, 20 June 2023 diff hist +1,107‎ N Remove a super user from the Owners dropdown list ‎ Created page with "You can achieve this via a callback to exclude specified users from the owner dropdown, e.g. create /opt/rt5/local/html/Callbacks/MyRT/Elements/SelectOwnerDropdown/ModifyOwnerListRaw with the following content: <pre> <%INIT> if ( $UserHashRef ) { for my $user_id ( 14, 25, 26, 38, 57 ) { delete $UserHashRef->{$user_id}; } } </%INIT> <%ARGS> $UserHashRef => undef </%ARGS> </pre> Remember to replace the list..." current

13 June 2023

• 08:0608:06, 13 June 2023 diff hist +2,060‎ N Fixing Fulltext Indexing in Request Tracker RT ‎ Created page with "If you have Fulltext search enabled and users start reporting that the queries are not retrieving the expected results, you might want to perform a full reindex of it. Follow the steps below to fix the fulltext indexing. === Step 1: Disable Fulltext-Indexer Cron Job === Temporarily disable the fulltext-indexer cron job to prevent any interference during the re-indexing process. === Step 2: Disable Fulltext Search in RT Configuration === Temporarily disable fulltext s..." current

2 June 2023

• 09:1409:14, 2 June 2023 diff hist +20‎ How to add articles to a specific queue on Request Tracker ‎No edit summary
• 09:1409:14, 2 June 2023 diff hist +1,036‎ N How to override a global scrip or disable it for a specific queue ‎ Created page with "If you have a system-wide auto response scrip and want to disable it or override the message that is sent for only one or a few queues, you don't need to assign it individually for each of the queues you want to be enabled. Instead of that, you can create a Template on the Queue level, with the exact same name as the Global Template. You can add a new content specific for that queue, or, if you don't want to send anything as auto respond for that queue, just save the te..." current
• 09:1209:12, 2 June 2023 diff hist +2‎ How to add articles to a specific queue on Request Tracker ‎No edit summary
• 09:0509:05, 2 June 2023 diff hist +988‎ N How to add articles to a specific queue on Request Tracker ‎ Created page with "If you want to use articles as canned responses per queue, or even have a Knowledge Base per Queue, you can do that with the help of Article Classes. To add articles to a specific queue you need to create an Article Class and then apply it to the Queues that you want articles in that class to apply to. == Create an Article Class == # Go to Admin -> Articles -> Classes -> Create # Enter a Class Name and Description and click the Create button # Click the Applies to ta..."
• 09:0209:02, 2 June 2023 diff hist +13‎ m Setting Up HTTPS for Request Tracker on AWS AMI ‎No edit summary current
• 09:0109:01, 2 June 2023 diff hist +3,740‎ N Setting Up HTTPS for Request Tracker on AWS AMI ‎ Created page with "Setting Up HTTPS for Request Tracker on Amazon AMI Request Tracker (RT) and Request Tracker for Incident Response (RTIR) can be easily deployed on Amazon AWS EC2 servers with the AMIs provided by Best Practical Solutions. We ship it with RT listening on HTTP (port 80) through the Apache web server. We recommend you upgrade your connection protocol to HTTPS, securing the network traffic from and to your RT. Here are the steps needed for setting up your Apache SSL with..."