ResolveTicket

Contributed by BillGerrard

Overview

We have a queue that is used for logging notices to our customers. All tickets in this queue are automatically created (copies) of mail that was sent. We want them to be automatically resolved upon creation. The following scrip will automatically resolve all tickets created in the queue where it is applied.

Description: ResolveTicket
Condition: On Create
Custom condition:
Action: User Defined
Custom action preparation code: return 1;
Custom action cleanup code:
  $self->TicketObj->SetStatus( "resolved" );
  return 1;
Template: Global template: Blank