HomePage

A new home!

The RT wiki is at its new home on Wikia. This move will help us combat spam more effectively and provide the often requested features of a modern wiki. If you notice anything out of place, please feel free to just fix it ;)

A read-only archive of the old wiki is at located at wiki-archive.bestpractical.com, and existing wiki.bestpractical.com links will redirect to the new location of the pages.

RT

RT is an open source issue tracking and workflow platform. This wiki site is a free resource for RT users. RT doesn't come with a formal formatted users or administrators guide, but it's likely most of what you need to know to use and run it is contained somewhere within this wiki, so look around a little, be patient... and try not to install RT on a Sunday night when you need to run it in production on Monday: it's big, and learning how to set it up can take some time.

Please: UpdateTheWiki, post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to RTUsers and add yourself and your organization to the user list.

Announcements

Production Releases

• RT 3.8.8 now available.
• RTIR 2.4.2 now available.
• RTFM 2.4.2 now available.

Development Releases and Status

• RT 4 - An update.
• RT 3.9.4 - first development release leading to RT 4.0.0.
• RTIR 2.6.0 Release Candidate 1.

Other Announcements from Best Practical.

(Note: the newest versions of RTFM and RTIR require a fairly new version of RT as well, if not the absolute newest; be careful which versions you're using.)

Sections

You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the UserManual before you try to go live; RT is big and hairy, and you probably can't get your head around all of it in one sitting.

• FAQ, FindingAnswersAboutRT and "Common Problems" below.
• BugReporting
• HowToHelp, Translation
• Demo
• UserManual, RTGlossary & Documentation
• InstallationGuides, RTTutorials
• RT_Config & RT_SiteConfig

• Extensions to RT available as installable plugins
• Contributions by the community to customize RT
• RTIR RT for Incident Response
• RTFM RT FAQ Manager

• RTHistory
• InThePress

Common problems

• CantLocateObject - Can't locate object method "new" via package "RT::Handle" at rt3/lib/RT.pm
• NoConnectionToSyslog - no connection to syslog
• NoRecipFound - No recipients found. Not sending
• Getting information out of RT3 for reporting or inclusion elsewhere.
• PermissionDenied emails|

Wish lists

• WikiWishList - wish list for this wiki
• WishList - wish list for the RT
• RT4WishList - wish list for the RT 4
• RT3StatisticsPackageWishList