TicketCN

A Ticket (or Request) is a collection of information concerning some subject to be tracked.

一个 申请单 （或 请求单 ）是一个有关被跟踪的某问题的信息的集合。

RT keeps track of everything that happens to a ticket, including internal discussions and discussions with the originator.

RT 与一个申请单发生的一切进行交互，包括内部的讨论和与发起人的讨论。

A ticket has the following:

一个申请单有以下的特征：

• a Requestor - the User that is waiting for the issue to be resolved. In some cases there may be no requestor on a ticket or more than one.
• an Owner - the User that is currently responsible for resolving the issue.
• zero or more CCs who are treated like co-requestors.
• zero or more AdminCCs who are treated like co-owners.
• A ticket belongs to a Queue. A Queue can be used to hold a certain "class" of tickets, e.g. those that should be handled by a particular group of Users.
• a Priority
• a DueDate
• data on how much time has been spent on a ticket.
• Relationships to other tickets

• 一个 请求者 RequestorCN——等待某问题被解决的 用户 UserCN。在一些案例中一个申请单可能没有请求者或者有很多。
• 一个 承办人 OwnerCN——当前负责解决问题的 用户 UserCN。
• 零个或多个 抄送人 CCCN 被视为共同请求人。
• 零个或多个 管理员抄送人 AdminCCCN 被视为共同承办人。
• 一个申请单属于一个 队列 QueueCN。一个队列可以被用来容纳一个某分类的申请单，例如，那些应该被一组特别的用户处理的。
• 一个 优先级 PriorityCN
• 一个 到期日期 DueDateCN
• 在一个申请单上花费多少时间的数据。
• 与其他申请单的 关系 RelationshipsCN