RulesetWorkflow

_*This is a design document for a work in progress. It describes features that do not exist today and may never exist*_

Text Description

• The user of OrderRequest queue fill in a numeric "CF", called "Price".
• On creation, it needs to create following approvals:
  • "ManagerApproval" if CF.Price is > 1000
  • "PresidentApproval" if CF.Price is > 2000
• When all of "M", "P" are resolved (or if there were none to begin with), Create "FinanceApproval".
• If any approvals above is rejected, reject the original ticket.
• If "FinanceApproval" is resolved, resolve original ticket.
• If "FinanceApproval" is rejected, create an approval for "CEOApproval".
• If "CEOApproval" is resolved, resolve the original ticket.
• If "CEOApproval" is rejected, reject the original ticket.

ASCII Diagram

       ,----------.      ,---------------------->[DONE]
       |           \    /                           ^
[FLOW]-+-?---->[M]---->[F]                          |
       |        |  /    \                           |
       `-?->[P]-+-'      `-(!)->[C]-----------------'
             |  |                |
             |  |                `-(!)---------->[FAIL]
             |  |                                   ^
             `-(!)----------------------------------'

Objects

Note that "Scrips" are now called "Rules".

(Audrey says that LockRuleset is needed, "to register dependency.")

RuleAction "AquireMyLocks"

FOREACH $Scrip IN $TicketObj->Scrips
  WHERE $Scrip.Action.Type == "TryCreateTicketWithRuleset"
     DO LockRuleset $Scrip.Action.Argument

RuleAction "TryCreateTicketWithRuleset"

DO ReleaseMyLockOnRuleset $Argument
UNLESS RulesetLocked $Argument
    DO CreateTicketWithRuleset $Argument

GlobalRule "AquireLocks"

• AppliesTo: All Objects
• Condition: OnCreate
• Action: AquireMyLocks

Queue "OrderRequest"

• Rule:
  • Condition: OnCreate
  • Action: SetTicketRuleSet "PurchaseFlow"
  • Action: RunTicketRuleSet "PurchaseFlow"

RuleSet "PurchaseFlow"

• Rule (implicitly run by AcquireMyLocks):
  • Condition: OnCreate
  • Action: LockRuleSet "ManagerApproval"
  • Action: LockRuleSet "PresidentApproval"
  • Action: LockRuleSet "FinanceApproval"

• Rule:
  • Condition: OnCreate
  • Condition: CF.Price > 1000
  • Action: TryCreateTicketWithRuleset "Manager"

• Rule:
  • Condition: OnCreate
  • Condition: CF.Price > 2000
  • Action: TryCreateTicketWithRuleset "President"

• Rule:
  • Condition: OnCreate
  • Condition: "Finance" is not blocked
  • Action: TryCreateTicketWithRuleset "Finance"

• Rule:
  • Condition: OnReject
  • Action: DeleteTree

RuleSet: "ManagerApproval"

• Rule (implicitly run by AcquireMyLocks):
  • Condition: OnCreate
  • Action: LockRuleSet "FinanceApproval"

• Rule:
  • Condition: OnResolve
  • Action: TryCreateTicketWithRuleset "FinanceApproval"

• Rule:
  • Condition: OnReject
  • Action: RejectTicket "PurchaseFlow"

RuleSet: "PresidentApproval"

• Rule (implicitly run by AcquireMyLocks):
  • Condition: OnCreate
  • Action: LockRuleSet "FinanceApproval"

• Rule:
  • Condition: OnResolve
  • Action: TryCreateTicketWithRuleset "FinanceApproval"

• Rule:
  • Condition: OnReject
  • Action: RejectTicket "PurchaseFlow"

RuleSet: "FinanceApproval"

• Rule:
  • Condition: OnResolve
  • Action: ResolveTicket "PurchaseFlow"

• Rule:
  • Condition: OnReject
  • Action: ForceCreateTicketWithRuleset "CEOApproval"

RuleSet: "CEOApproval"

• Rule:
  • Condition: OnResolve
  • Action: ResolveTicket "PurchaseFlow"

• Rule:
  • Condition: OnReject
  • Action: RejectTicket "PurchaseFlow"

Another Text Description

• I have a MonitoredQueue that sets tickets to "Monitored" if its subject matches /monitored/.

• I want to have a kind of Ticket that are 'Monitored'.

• I want all monitored tickets, when they are overdue for 14 days, to:
  • Send notification to manager
  • Mark as stalled

• I want all monitored tickets, when they are overdue for 28 days, to:
  • Mark as rejected

• I want to query all tickets that are monitored as such

• I want to modify 14 => 15 and have it affect all existing tickets that are monitored

• I want to add a new "overdue for 27 days, add a 'ultimatum' correspondence to it" rule
  • For all monitored tickets.

• I want to add a new "overdue for 27 days, add a 'ultimatum' correspondence to it" rule
  • For all new monitored tickets.
  • Without affecting existing ones.