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The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval. | The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval. | ||
Please see the [https://docs.bestpractical.com/rt/latest/customizing/approvals.html Customizing/Approvals] and [https://docs.bestpractical.com/rt/latest/RT/Action/CreateTickets.html RT::Action::CreateTickets] pages in our official documentation for more about Approvals in RT | Please see the [https://docs.bestpractical.com/rt/latest/customizing/approvals.html Customizing/Approvals] and [https://docs.bestpractical.com/rt/latest/RT/Action/CreateTickets.html RT::Action::CreateTickets] pages in our official documentation for more about Approvals in RT. | ||
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Revision as of 16:29, 21 March 2019
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Creating Approvals
Approvals are a useful way to get tickets OK'd by management without creating a new system. A supervisor's approval can be a ticket; another ticket can depend on that ticket being resolved.
The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval.
Please see the Customizing/Approvals and RT::Action::CreateTickets pages in our official documentation for more about Approvals in RT.
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