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RT

RT is an open source issue tracking and workflow platform. This wiki site is a free resource for RT users. RT doesn't come with a formal formatted users or administrators guide, but it's likely most of what you need to know to use and run it is contained somewhere within this wiki, so look around a little, be patient... and try not to install RT on a Sunday night when you need to run it in production on Monday: it's big, and learning how to set it up can take some time.

Please: UpdateTheWiki, post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to RTUsers and add yourself and your organization to the user list.

Announcements

Production Releases

• RT 4.2.9 released
• RT 4.0.22 released
• RTIR 3.0.4 released

Other Announcements from Best Practical.

Sections

You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the UserManual before you try to go live; RT is big and hairy, and you probably can't get your head around all of it in one sitting.

• FAQ, FindingAnswersAboutRT and "Common Problems" below.
• BugReporting
• HowToHelp, Translation
• Demo
• UserManual, RTGlossary & Documentation
• InstallationGuides, RTTutorials
• RT_Config & RT_SiteConfig

• Extensions to RT available as installable plugins
• Contributions by the community to customize RT
• RTIR RT for Incident Response
• RTFM RT FAQ Manager

• RTHistory
• InThePress
• REST API
• Customizing with Callbacks

Common problems

• CantLocateObject - Can't locate object method "new" via package "RT::Handle" at rt3/lib/RT.pm
• NoConnectionToSyslog - no connection to syslog
• NoRecipFound - No recipients found. Not sending
• Getting information out of RT3 for reporting or inclusion elsewhere.
• PermissionDenied emails|

Wish lists

• WikiWishList - wish list for this wiki
• WishList - wish list for the RT
• RT3StatisticsPackageWishList