Latest revision as of 12:06, 20 August 2017

Specify Per-Queue instructions before message box

For certain queues, I like to have additional messages for users, telling them exactly what information is needed.

You can create /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox with the following contents:

   % if ( $QueueObj->Name eq 'MyQueue' ) {
        MyQueue Specific Info Here 
   % }

   <%ARGS>
       $QueueObj => undef
   </%ARGS>

--Jim Perrin

@@ Line 3: / Line 3: @@
 For certain queues, I like to have additional messages for users, telling them exactly what information is needed.
-You can create /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox with the following contents:
+You can create <tt>/opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox</tt> with the following contents:
- % if ( $QueueObj-&gt;Name eq 'MyQueue' ) {
+    % if ( $QueueObj->Name eq 'MyQueue' ) {
- &lt;b&gt; MyQueue Specific Info Here &lt;/b&gt;
+        <b> MyQueue Specific Info Here </b>
- % }
+    % }
- &lt;%ARGS&gt;
+    <%ARGS>
- $QueueObj =&gt; undef
+        $QueueObj => undef
- &lt;/%ARGS&gt;
+    </%ARGS>
 --Jim Perrin