Videos: Difference between revisions
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* [https://youtu.be/G8GRftBTndE Part 3: Bulk Updates and Merging] | * [https://youtu.be/G8GRftBTndE Part 3: Bulk Updates and Merging] | ||
* [https://youtu.be/7ltRWqm-TSI Part 4: Updating Tickets, Navigation, Your Signature] | * [https://youtu.be/7ltRWqm-TSI Part 4: Updating Tickets, Navigation, Your Signature] | ||
* [https://youtu.be/z2gix30KRqo Part 5: Ticket Triage] | |||
=== University of Washington Tips and Tricks === | === University of Washington Tips and Tricks === | ||
Latest revision as of 08:54, 4 February 2022
Some great videos are available, some by Best Practical and some by RT users.
RT
Four Part Intro Series from SNAFU
- Part 1: Basic Intro
- Part 2: Working on Tickets
- Part 3: Bulk Updates and Merging
- Part 4: Updating Tickets, Navigation, Your Signature
- Part 5: Ticket Triage
University of Washington Tips and Tricks
Best Practical Videos
- Attachment Handling
- Default Ticket Values
- Asset Management in RT
- Managing SLAs
- Automatic Assignment
- Introduction to Request Tracker
- Creating a new queue in RT