AdminCC
(Redirected from AdminCcs)
A ticket's AdminCCs are Users, typically Staff, who receive both Comment and Correspondence. A CC, who might be outside the company, only gets Correspondence.
This role could be used for a manager who is not directly responsible for a Ticket but wants to follow its progress and be able to comment on it or Reply to the Requestor.
A ticket's AdminCCs will have Rights to the ticket by virtue of being AdminCCs.