ClassObjectsMethods

Class, Objects and Methods - RT

In this page, We will discuss all methods and objects implemented at RT. We pretend to help on the development of the scrips.

$self:

TransactionObj

This object represents one transaction of the RT (something likes create a ticket, comment a ticket, etc).

• TransactionObj Properties:*

• Type: returns the transaction's type. Values:
  • Create: when the transaction is a creation of the ticket
  • Resolve: when the transaction is a resolution of the ticket
  • Set
  • CustomField
  • EmailRecord
  • Comment
  • Status
  • AddLink
  • DeleteLink
  • Take
  • Give
  • Told
  • Correspond
  • AddWatcher
  • Steal
  • CommentEmailRecord

• Field:
  • Password
  • Status
  • RefersTo
  • Owner
  • Told
  • Description
  • Priority
  • TimeLeft
  • AdminCc
  • DependsOn
  • Lang
  • DependedOnBy
  • Subject
  • HasComponent
  • ComponentOf
  • TimeEstimated
  • MergedInto
  • ReferredToBy
  • Starts
  • Started
  • Due
  • Requestor
  • FinalPriority
  • Queue

• CreatorObj (see CreatorObj on this page)

CreatorObj

This object represents the Creator of a transaction.

* Name
 * RealName
 * CorrespondAddress
 * EmailAddress
 * (To be completed)
       

TicketObj

This object represents the ticket at a transaction.

• TicketObj Properties:*

• Priority: priority value of the ticket
• QueueObj: see QueueObj on this page
• OwnerObj: see OwnerObj on this page
• Status: current status of the ticket
• RequestorAddresses: Addresses of the requestors
• Transactions: The transactions on this ticket. $Ticket->Transactions->First is a TransactionObj

QueueObj

This object represents a Queue.

* Name
 * Description
 * id
 * InitialPriority
 * FinalPriority
 * DefaultDueIn
 * Encrypt
 * Sign
 * (More to be added)
   

Usage example in a scrip:

  if ($self->TicketObj->QueueObj->Name eq 'Incident') {
     # do something
  }
  

Execute code (do something) if Queue Name equals "Incident".

See also

GlobalObjects, ObjectModel, Documentation