ClassObjectsMethods

Class, Objects and Methods - RT

In this page, We will discuss all methods and objects implemented at RT. We pretend to help on the development of the scrips.

$self:

TransactionObj

This object represents one transaction of the RT (something likes create a ticket, comment a ticket, etc).

• TransactionObj Properties:*

• Type: returns the transaction's type. Values:

* Create: when the transaction is a creation of the ticket
  * Resolve: when the transaction is a resolution of the ticket
  * Set
  * CustomField
  * EmailRecord
  * Comment
  * Status
  * AddLink
  * DeleteLink
  * Take
  * Give
  * Told
  * Correspond
  * AddWatcher
  * Steal
  * CommentEmailRecord
        

• Field:

* Password
  * Status
  * RefersTo
  * Owner
  * Told
  * Description
  * Priority
  * TimeLeft
  * AdminCc
  * DependsOn
  * Lang
  * DependedOnBy
  * Subject
  * HasComponent
  * ComponentOf
  * TimeEstimated
  * MergedInto
  * ReferredToBy
  * Starts
  * Started
  * Due
  * Requestor
  * FinalPriority
  * Queue
        

• CreatorObj (see CreatorObj on this page)

CreatorObj

This object represents the Creator of a transaction.

* Name
 * RealName
 * CorrespondAddress
 * EmailAddress
 * (To be completed)
       

TicketObj

This object represents the ticket at a transaction.

• TicketObj Properties:*

• Priority: priority value of the ticket
• QueueObj: see QueueObj on this page
• OwnerObj: see OwnerObj on this page
• Status: current status of the ticket
• RequestorAddresses: Addresses of the requestors
• Transactions: The transactions on this ticket. $Ticket->Transactions->First is a TransactionObj

QueueObj

This object represents a Queue.

* Name
 * Description
 * id
 * InitialPriority
 * FinalPriority
 * DefaultDueIn
 * Encrypt
 * Sign
 * (More to be added)
   

Usage example in a scrip:

  if ($self->TicketObj->QueueObj->Name eq 'Incident') {
     # do something
  }
  

Execute code (do something) if Queue Name equals "Incident".

See also

GlobalObjects, ObjectModel, Documentation