Talk:SelfService/@comment-216.223.0.67-20130614201658/@comment-131.111.46.98-20140319165149
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It's supposed to work out of the box.
Using version 4.0.7 supplied with Debian Wheezy I ended up having to set permissions for the Requestor role. At the very least the "ShowTicket" right is needed. I also allowed "ReplyToTicket" and "SeeCustomField"