Talk:MuteResolve Redux/@comment-84.245.40.210-20130128151401

Hi,

I made this work in rt4 as well using guidelines from http://requesttracker.wikia.com/wiki/CustomStatusesInRt4. I am not using the custom field just added resolvequiet to the lifecycle restart RT and it seems to work like a charm.

This is what I added to RT_SiteConfig.pm

Set(%Lifecycles,
default => {
initial         => [ 'new' ],
active          => [ 'open', 'stalled' ],
inactive        => [ 'resolved', 'resolvequiet', 'rejected', 'deleted' ],

defaults => {
on_create => 'new',
on_merge  => 'resolved',
approved  => 'open',
denied    => 'rejected',
reminder_on_open     => 'open',
reminder_on_resolve  => 'resolved',
},

transitions => {
       => [qw(new open resolved)],

1. from   => [ to list ],
   new      => [qw(open stalled resolved resolvequiet rejected deleted)],
   open     => [qw(new stalled resolved resolvequiet rejected deleted)],
   stalled  => [qw(new open rejected resolved resolvequiet deleted)],
   resolved => [qw(new open stalled rejected deleted)],
   resolvequiet => [qw(new open stalled rejected deleted)],
   rejected => [qw(new open stalled resolved resolvequiet deleted)],
   deleted  => [qw(new open stalled rejected resolved resolvequiet)],
   },
   rights => {
   '* -> deleted'  => 'DeleteTicket',
   '* -> *'        => 'ModifyTicket',
   },
   actions => [
   'new -> open'      => {
   label  => 'Open It', # loc
   update => 'Respond',
   },
   'new -> resolved'  => {
   label  => 'Resolve', # loc
   update => 'Comment',
   },
   'new -> resolvequiet'  => {
   label  => 'ResolveQuiet', # loc
   update => 'Comment',
   },
   'new -> rejected'  => {
   label  => 'Reject', # loc
   update => 'Respond',
   },
   'new -> deleted'   => {
   label  => 'Delete', # loc
   },

'open -> stalled'  => {
label  => 'Stall', # loc
update => 'Comment',
},
'open -> resolved' => {
label  => 'Resolve', # loc
update => 'Comment',
},
'open -> resolvequiet' => {
label  => 'ResolveQuiet', # loc
update => 'Comment',
},
'open -> rejected' => {
label  => 'Reject', # loc
update => 'Respond',
},

'stalled -> open'  => {
label  => 'Open It', # loc
},
'resolved -> open' => {
label  => 'Re-open', # loc
update => 'Comment',
},
'resolvequiet -> open' => {
label  => 'Re-open', # loc
update => 'Comment',
},
'rejected -> open' => {
label  => 'Re-open', # loc
update => 'Comment',
},
'deleted -> open'  => {
label  => 'Undelete', # loc
},
],
},
);

Max.