FinalPriority
The Final'Priority' of a Ticket is the Priority that the ticket should have when its DueDate arrives.
The actual change of priority can be set up external to RT. This setup is called PriorityEscalation.
The Final'Priority' of a Ticket is the Priority that the ticket should have when its DueDate arrives.
The actual change of priority can be set up external to RT. This setup is called PriorityEscalation.