AdminCC

An *AdminCC* is like a joint Owner of a Ticket. A ticket's AdminCCs are Users, typically Staff, who receive both Comment and Correspondence. A CC, who might be outside the company, only gets Correspondence.

This role could be used for a manager who is not directly responsible for a Ticket but wants to follow its progress and be able to comment on it or Reply to the Requestor.

A ticket's AdminCCs will have Rights to the ticket by virtue of being AdminCCs.