ClassObjectsMethods
Class, Objects and Methods - RT
In this page, We will discuss all methods and objects implemented at RT. We pretend to help on the development of the scrips.
$self:
TransactionObj
This object represents one transaction of the RT (something likes create a ticket, comment a ticket, etc).
- TransactionObj Properties:*
- Type: returns the transaction's type. Values:
* Create: when the transaction is a creation of the ticket
* Resolve: when the transacion is a resolution of the ticket
* Set
* CustomField
* EmailRecord
* Comment
* Status
* AddLink
* DeleteLink
* Take
* Give
* Told
* Correspond
* AddWatcher
* Steal
* CommentEmailRecord
- Field:
* Password
* Status
* RefersTo
* Owner
* Told
* Description
* Priority
* TimeLeft
* AdminCc
* DependsOn
* Lang
* DependedOnBy
* Subject
* HasComponent
* ComponentOf
* TimeEstimated
* MergedInto
* ReferredToBy
* Starts
* Started
* Due
* Requestor
* FinalPriority
* Queue
- CreatorObj:
* Name
* RealName
* CorrespondAddress
* (To be completed)
TicketObj
This object represents the ticket at a transaction.
- TicketObj Properties:*
- Priority: priority value of the ticket
- QueueObj: Queue Object
- Name: Name of the queue
- (More to be added)
Usage example in a scrip:
if ($self->TicketObj->QueueObj->Name eq 'Incident') {
# do something
}
Execute code (do something) if Queue Name equals "Incident".