ClassObjectsMethods
Class, Objects and Methods - RT
In this page, We will discuss all methods and objects implemented at RT. We pretend to help on the development of the scrips.
$self:
TransactionObj
This object represents one transaction of the RT (something likes create a ticket, comment a ticket, etc).
- TransactionObj Properties:*
- Type: returns the transaction's type. Values:
* Create: when the transaction is a creation of the ticket * Resolve: when the transacion is a resolution of the ticket * Set * CustomField * EmailRecord * Comment * Status * AddLink * DeleteLink * Take * Give * Told * Correspond * AddWatcher * Steal * CommentEmailRecord
- Field:
* Password * Status * RefersTo * Owner * Told * Description * Priority * TimeLeft * AdminCc * DependsOn * Lang * DependedOnBy * Subject * HasComponent * ComponentOf * TimeEstimated * MergedInto * ReferredToBy * Starts * Started * Due * Requestor * FinalPriority * Queue
TicketObj
This object represents the ticket at a transaction.
- TicketObj Properties:*
- Priority: priority value of the ticket
- QueueObj: Queue Object
- Name: Name of the queue
- (More to be added)
Usage example in a scrip:
if ($self->TicketObj->QueueObj->Name eq 'Incident') {
# do something
}
Execute code (do something) if Queue Name equals "Incident".