RT Config

Important config settings:

Your Organization Settings

You want to customize rt as much as possible

 Set($rtname, 'example.com');
 Set($Organization, "example.com");
 Set($WebDomain, "tickets.example.com");
 Set($Timezone, "US/Eastern"); # See [[wikipedia:List_of_tz_database_time_zones|other timezones]]

Database Settings

Currently the following databases are supported:

• MySQL 5.1 or later with InnoDB support.
• Postgres 8.4 or later; 9.0 or later suggested
• Oracle 9iR2 or later.
• SQLite 3.0 or later; for testing only, no upgrade path guaranteed

 Set($DatabaseType, "Pg"); #mysql | Oracle | Pg
 Set($DatabaseHost,   "localhost");
 Set($DatabaseRTHost, "localhost");
 Set($DatabaseUser, "rt_user");
 Set($DatabasePassword, "my_password");
 Set($DatabaseName, "rt");

Email

The default correspond and comment addresses will be listed in From: and Reply-To: headers of correspondence and comment mail tracked by RT, unless overridden by a queue-specific address.

 Set($CorrespondAddress, '');''
 Set($CommentAddress, '');'' 
 Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i );
 Set($OwnerEmail, 'admin');
 Set($MaxAttachmentSize, 10_000_000);  # 10M

Logging

The default is to log anything except debugging information to syslog. It might generally make sense to send error and higher by email to some administrator. Logging to a standalone file is also possible.