CreateChildTicket: Difference between revisions

Latest revision as of 15:03, 6 April 2016

Add this to /opt/rt3/local/html/Callbacks/SA/Ticket/Display.html/BeforeShowHistory and it will create ugly button to create a child ticke in another queue

<FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html" NAME="CreateTicketInQueue">
  <input type="submit" value="Create child request in">
  <& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &>
  <input type="hidden" name="new-MemberOf" value="<%$Ticket->Id%>">
  <input type="hidden" name="Subject" value="Child of: <%$Ticket->Subject%>">
</FORM>

<%INIT>
</%INIT>

<%ARGS>
$Ticket => undef
$Verbose =>  0
$Default => 0
</%ARGS>

I improved this a bit. Put into /usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransaction

% if ($Transaction->Type =~ /^(Create|Correspond|Comment)$/) {

<form action="<% $RT::WebPath %>/Ticket/Create.html"
     name="CreateTicketInQueue">

<script type="text/javascript">
 function setrelationship (select) {
   var wert = select.options[select.options.selectedIndex].value;
   select.form.elements["new-MemberOf"].value = "";
   select.form.elements["new-DependsOn"].value = "";
   select.form.elements["new-RefersTo"].value = "";
   select.form.elements["MemberOf-new"].value = "";
   select.form.elements["DependsOn-new"].value = "";
   select.form.elements["RefersTo-new"].value = "";

   select.form.elements[wert].value = "<%$Ticket->Id%>";
 }
</script>


<input type="hidden" name="new-MemberOf" value="">
<input type="hidden" name="new-DependsOn" value="">
<input type="hidden" name="new-RefersTo" value="">
<input type="hidden" name="MemberOf-new" value="">
<input type="hidden" name="DependsOn-new" value="<%$Ticket->Id%>">
<input type="hidden" name="RefersTo-new" value="">

<p align="right">
Create new
<select name="how-depends" onchange="setrelationship(this)">
<option value="new-DependsOn">Parent (dependent)</option>
<option selected value="DependsOn-new">Child (dependent)</option>
<option value="MemberOf-new">Parent (independent)</option>
<option value="new-MemberOf">Child (independent)</option>
<option value="new-RefersTo">Refers to</option>
<option value="RefersTo-new">Refered to by</option>
</select>

<input type="submit" value="Ticket"> in
<& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &>
</p>
</form>


% }

<%ARGS>
$Ticket => undef
$Transaction => undef
$Verbose => 0
$Default => 0
</%ARGS>

This doesn't work and results in the following:

Error during compilation of /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction: Global symbol "%if" requires explicit package name at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 197. syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 197, near "% if (" syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 205, near "elements[" syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 206, near "elements[" syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 207, near "elements[" syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 208, near "elements[" syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 209, near "elements[" syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 210, near "elements[" syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 212, near "elements[" syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 214, near "} </script>" /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction has too many errors. ... 193: } 194: } 195: } 196: 197: % if ($Transaction->Type =~ /^(Create|Correspond|Comment)$/) { 198: 199: <form action="<% $RT::WebPath %>/Ticket/Create.html" 200: name="CreateTicketInQueue"> 201: 202: <script type="text/javascript"> 203: function setrelationship (select) { 204: var wert = select.options[select.options.selectedIndex].value; 205: select.form.elements["new-MemberOf"].value = ""; 206: select.form.elements["new-DependsOn"].value = ""; 207: select.form.elements["new-RefersTo"].value = ""; 208: select.form.elements["MemberOf-new"].value = ""; 209: select.form.elements["DependsOn-new"].value = ""; 210: select.form.elements["RefersTo-new"].value = ""; 211: 212: select.form.elementswert.value = "<%$Ticket->Id%>"; 213: } 214: </script> 215: 216: <input type="hidden" name="new-MemberOf" value=""> 217: <input type="hidden" name="new-DependsOn" value=""> 218: <input type="hidden" name="new-RefersTo" value="">

... /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Interp.pm:454 /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm:1088 /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm:1002 /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm:1197 /usr/local/rt3/share/html/Ticket/Elements/ShowHistory:104 /usr/local/rt3/share/html/Ticket/Display.html:65 /usr/local/rt3/share/html/autohandler:291

The above works for me, with Minor changes. (RT 3.6.6)

1) Copied /opt/rt3/share/html/Ticket/Elements/ShowTransaction to /opt/rt3/local/html/Ticket/Elements/ShowTransaction.

2) Pasted the code in after <%/INIT>

3) Changed the <%ARGS>...<%/ARGS> Section to this:

<%ARGS>
$Verbose => 0
$Default => 0
</%ARGS>

4) Restart Web Server

5) Now after each comment or reply we get a small form that gives the option of Creating a Child Ticket of the current ticket

Quick and dirty callback that gives you a 'Split' function for splitting one ticket into another (keeping the subject, requestor etc). I put the following in html/Callbacks/WHATEVER/Ticket/Elements/Tabs/Defaults

<%init>
if ($Ticket) {
$actions->{'split-ticket'} = { title => loc('Split'),
                                        path =>   'Ticket/Create.html?Queue=1&Subject='.$Ticket->Subject.'&new-MemberOf='.$Ticket->Id.'&Requestors='.$Ticket->RequestorAddresses
};
}
</%init>
<%args>
$Ticket =>undef
$tabs => undef
$actions => undef
</%args>

That's it. Remember to restart webserver.

^^^ Doesn't seem to work as written?

Here's another improved version for RT 3.6.6. The new ticket will be opened with most fields already populated.

1) Copy /opt/rt3/share/html/Ticket/Elements/ShowTransaction to /opt/rt3/local/html/Ticket/Elements/ShowTransaction.

2) Add this code after the </%INIT> tag and restart the your web server. You may want to change the "Approval" queue name to suit your approval queue name.

% if ( $Transaction->Type =~ /^(Create|Correspond|Comment)$/ && $Ticket->QueueObj->Name !~ /^(Approval)$/) {

<form action="<% $RT::WebPath %>/Ticket/Create.html" name="CreateTicketInQueue">

<script type="text/javascript">
       function setrelationship (select) {
               var wert = select.options[select.options.selectedIndex].value;
               select.form.elements["new-MemberOf"].value = "";
               select.form.elements["new-DependsOn"].value = "";
               select.form.elements["new-RefersTo"].value = "";
               select.form.elements["MemberOf-new"].value = "";
               select.form.elements["DependsOn-new"].value = "";
               select.form.elements["RefersTo-new"].value = "";
               select.form.elements[wert].value = "<%$Ticket->Id%>";

               if (wert == "DependsOn-new") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Dep. Child of <%$Ticket->Id%>)";
               } else if (wert == "new-MemberOf") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Child of <%$Ticket->Id%>)";
               } else if (wert == "new-DependsOn") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Depends on <%$Ticket->Id%>)";
               } else if (wert == "MemberOf-new") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Parent of <%$Ticket->Id%>)";
               } else if (wert == "new-RefersTo") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Refers to <%$Ticket->Id%>)";
               } else if (wert == "RefersTo-new") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Refered to by <%$Ticket->Id%>)";
               } else {
                       select.form.elements["Subject"].value = "";
               }
       }
</script>

<input type="hidden" name="new-MemberOf" value="">
<input type="hidden" name="MemberOf-new" value="">
<input type="hidden" name="new-DependsOn" value="">
<input type="hidden" name="DependsOn-new" value="<%$Ticket->Id%>">
<input type="hidden" name="new-RefersTo" value="">
<input type="hidden" name="RefersTo-new" value="">
<input type="hidden" name="id" value="<%$desc%>">
<input type="hidden" name="CloneTicket" value="<%$Ticket->Id%>">
<input type="hidden" name="Subject" value="<%$Ticket->Subject%> (Dep. Child of <%$Ticket->Id%>)">
<input type="hidden" name="QuoteTransaction" value="<%$Transaction->Id%>">
<input type="hidden" name="Status" value="new">
<input type="hidden" name="Requestors" value="">
<input type="hidden" name="Cc" value="<%$Ticket->Requestors->MemberEmailAddressesAsString%>,<%$Ticket->Cc->MemberEmailAddressesAsString%>">

<p align="right">
Create new
<select name="how-depends" onchange="setrelationship(this)">
       <option value="DependsOn-new" selected>Child (dependent)</option>
       <option value="new-MemberOf">Child (independent)</option>
       <option value="new-DependsOn">Parent (dependent)</option>
       <option value="MemberOf-new">Parent (independent)</option>
       <option value="new-RefersTo">Refers to</option>
       <option value="RefersTo-new">Refered to by</option>
</select>

<input type="submit" value="Ticket"> in
       <& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &>
</p>
</form>

% }

CreateChildTicket: Difference between revisions

Latest revision as of 15:03, 6 April 2016

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