Comment: Difference between revisions
Jump to navigation
Jump to search
m (2 revisions imported) |
(No difference)
|
Latest revision as of 15:03, 6 April 2016
a Comment is a message added to a Ticket that does not involve the Requestor or any CC on the ticket.
A Comment is different in this aspect from a Correspondence, which does involve the external customers.
The difference can be seen from the words themselves: the word Correspondence is much more formal than the word Comment, and a piece of Correspondence is normally more formal than a Comment.