RT Config: Difference between revisions
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=== Your Organization Settings === | === Your Organization Settings === | ||
You want to customize rt as much as possible | You want to customize rt as much as possible | ||
<syntaxhighlight lang="perl" line="1" > | |||
Set($rtname, 'example.com'); | Set($rtname, 'example.com'); | ||
Set($Organization, "example.com"); | Set($Organization, "example.com"); | ||
Set($WebDomain, "tickets.example.com"); | Set($WebDomain, "tickets.example.com"); | ||
Set($Timezone, "US/Eastern"); # See [[wikipedia:List_of_tz_database_time_zones|other timezones]] | Set($Timezone, "US/Eastern"); # See [[wikipedia:List_of_tz_database_time_zones|other timezones]] | ||
</syntaxhighlight> | |||
==== [[Database Settings]] ==== | ==== [[Database Settings]] ==== | ||
| Line 17: | Line 19: | ||
* SQLite 3.0 or later; for testing only, no upgrade path guaranteed | * SQLite 3.0 or later; for testing only, no upgrade path guaranteed | ||
<syntaxhighlight lang="perl" line="1" > | |||
Set($DatabaseType, "Pg"); #mysql | Oracle | Pg | Set($DatabaseType, "Pg"); #mysql | Oracle | Pg | ||
Set($DatabaseHost, "localhost"); | Set($DatabaseHost, "localhost"); | ||
| Line 23: | Line 26: | ||
Set($DatabasePassword, "my_password"); | Set($DatabasePassword, "my_password"); | ||
Set($DatabaseName, "rt"); | Set($DatabaseName, "rt"); | ||
</syntaxhighlight> | |||
==== Email ==== | ==== Email ==== | ||
The default correspond and comment addresses will be listed in From: and Reply-To: headers of correspondence and comment mail tracked by RT, unless overridden by a queue-specific address. | The default correspond and comment addresses will be listed in From: and Reply-To: headers of correspondence and comment mail tracked by RT, unless overridden by a queue-specific address. | ||
<syntaxhighlight lang="perl" line="1" > | |||
Set($CorrespondAddress, '');'' | Set($CorrespondAddress, '');'' | ||
Set($CommentAddress, '');'' | Set($CommentAddress, '');'' | ||
| Line 30: | Line 37: | ||
Set($OwnerEmail, 'admin'); | Set($OwnerEmail, 'admin'); | ||
Set($MaxAttachmentSize, 10_000_000); # 10M | Set($MaxAttachmentSize, 10_000_000); # 10M | ||
</syntaxhighlight> | |||
[[Category:Configuration]] | [[Category:Configuration]] | ||
==== Logging ==== | ==== Logging ==== | ||
The default is to log anything except debugging information to syslog. It might generally make sense to send error and higher by email to some administrator. Logging to a standalone file is also possible. | The default is to log anything except debugging information to syslog. It might generally make sense to send error and higher by email to some administrator. Logging to a standalone file is also possible. | ||
Latest revision as of 08:09, 24 June 2016
Important config settings:
Your Organization Settings
You want to customize rt as much as possible
Set($rtname, 'example.com');
Set($Organization, "example.com");
Set($WebDomain, "tickets.example.com");
Set($Timezone, "US/Eastern"); # See [[wikipedia:List_of_tz_database_time_zones|other timezones]]
Database Settings
Currently the following databases are supported:
- MySQL 5.1 or later with InnoDB support.
- Postgres 8.4 or later; 9.0 or later suggested
- Oracle 9iR2 or later.
- SQLite 3.0 or later; for testing only, no upgrade path guaranteed
Set($DatabaseType, "Pg"); #mysql | Oracle | Pg
Set($DatabaseHost, "localhost");
Set($DatabaseRTHost, "localhost");
Set($DatabaseUser, "rt_user");
Set($DatabasePassword, "my_password");
Set($DatabaseName, "rt");
The default correspond and comment addresses will be listed in From: and Reply-To: headers of correspondence and comment mail tracked by RT, unless overridden by a queue-specific address.
Set($CorrespondAddress, '');''
Set($CommentAddress, '');''
Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i );
Set($OwnerEmail, 'admin');
Set($MaxAttachmentSize, 10_000_000); # 10M
Logging
The default is to log anything except debugging information to syslog. It might generally make sense to send error and higher by email to some administrator. Logging to a standalone file is also possible.