ClassObjectsMethods: Difference between revisions
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(→Class, Objects and Methods - RT: Separate entries for QueueObj and CreatorObj. Indent fixed. Content added.) |
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| Line 14: | Line 14: | ||
<nowiki>* Create: when the transaction is a creation of the ticket | <nowiki>* Create: when the transaction is a creation of the ticket | ||
* Resolve: when the transacion is a resolution of the ticket | * Resolve: when the transacion is a resolution of the ticket | ||
* Set | * Set | ||
* CustomField | * CustomField | ||
* EmailRecord | * EmailRecord | ||
* Comment | * Comment | ||
* Status | * Status | ||
* AddLink | * AddLink | ||
* DeleteLink | * DeleteLink | ||
* Take | * Take | ||
* Give | * Give | ||
* Told | * Told | ||
* Correspond | * Correspond | ||
* AddWatcher | * AddWatcher | ||
* Steal | * Steal | ||
* CommentEmailRecord | * CommentEmailRecord | ||
</nowiki> | |||
* Field: | * Field: | ||
<nowiki>* Password | <nowiki>* Password | ||
* Status | * Status | ||
* RefersTo | * RefersTo | ||
* Owner | * Owner | ||
* Told | * Told | ||
* Description | * Description | ||
* Priority | * Priority | ||
* TimeLeft | * TimeLeft | ||
* AdminCc | * AdminCc | ||
* DependsOn | * DependsOn | ||
* Lang | * Lang | ||
* DependedOnBy | * DependedOnBy | ||
* Subject | * Subject | ||
* HasComponent | * HasComponent | ||
* ComponentOf | * ComponentOf | ||
* TimeEstimated | * TimeEstimated | ||
* MergedInto | * MergedInto | ||
* ReferredToBy | * ReferredToBy | ||
* Starts | * Starts | ||
* Started | * Started | ||
* Due | * Due | ||
* Requestor | * Requestor | ||
* FinalPriority | * FinalPriority | ||
* Queue | * Queue | ||
</nowiki> | |||
* CreatorObj (see CreatorObj on this page) | * CreatorObj (see CreatorObj on this page) | ||
| Line 66: | Line 66: | ||
<nowiki>* Name | <nowiki>* Name | ||
* RealName | * RealName | ||
* CorrespondAddress | * CorrespondAddress | ||
* EmailAddress | * EmailAddress | ||
* (To be completed) | * (To be completed) | ||
</nowiki> | |||
=== TicketObj === | === TicketObj === | ||
| Line 79: | Line 79: | ||
* Priority: priority value of the ticket | * Priority: priority value of the ticket | ||
* QueueObj: | * QueueObj: see QueueObj on this page | ||
=== QueueObj === | === QueueObj === | ||
| Line 86: | Line 86: | ||
<nowiki>* Name | <nowiki>* Name | ||
* Description | * Description | ||
* id | * id | ||
* InitialPriority | * InitialPriority | ||
* FinalPriority | * FinalPriority | ||
* DefaultDueIn | * DefaultDueIn | ||
* Encrypt | * Encrypt | ||
* Sign | * Sign | ||
* (More to be added) | * (More to be added) | ||
</nowiki> | |||
Usage example in a scrip: | Usage example in a scrip: | ||
<nowiki> | <nowiki> | ||
if ($self->TicketObj->QueueObj->Name eq 'Incident') { | |||
# do something | |||
} | |||
</nowiki> | |||
Execute code (do something) if Queue Name equals "Incident". | Execute code (do something) if Queue Name equals "Incident". | ||
Revision as of 09:15, 25 May 2011
Class, Objects and Methods - RT
In this page, We will discuss all methods and objects implemented at RT. We pretend to help on the development of the scrips.
$self:
TransactionObj
This object represents one transaction of the RT (something likes create a ticket, comment a ticket, etc).
- TransactionObj Properties:*
- Type: returns the transaction's type. Values:
* Create: when the transaction is a creation of the ticket
* Resolve: when the transacion is a resolution of the ticket
* Set
* CustomField
* EmailRecord
* Comment
* Status
* AddLink
* DeleteLink
* Take
* Give
* Told
* Correspond
* AddWatcher
* Steal
* CommentEmailRecord
- Field:
* Password
* Status
* RefersTo
* Owner
* Told
* Description
* Priority
* TimeLeft
* AdminCc
* DependsOn
* Lang
* DependedOnBy
* Subject
* HasComponent
* ComponentOf
* TimeEstimated
* MergedInto
* ReferredToBy
* Starts
* Started
* Due
* Requestor
* FinalPriority
* Queue
- CreatorObj (see CreatorObj on this page)
CreatorObj
This object represents the Creator of a transaction.
* Name
* RealName
* CorrespondAddress
* EmailAddress
* (To be completed)
TicketObj
This object represents the ticket at a transaction.
- TicketObj Properties:*
- Priority: priority value of the ticket
- QueueObj: see QueueObj on this page
QueueObj
This object represents a Queue.
* Name * Description * id * InitialPriority * FinalPriority * DefaultDueIn * Encrypt * Sign * (More to be added)
Usage example in a scrip:
if ($self->TicketObj->QueueObj->Name eq 'Incident') {
# do something
}
Execute code (do something) if Queue Name equals "Incident".