Talk:Rights

How To

Prevent users of two groups with rights on the same queue from seeing the tickets of the other group

Hi,

I would like to provide support for several departments (initially 2, more will come). I've been following this guide so my structure is like:

• Privileged
  • Support Team
  • Customers
    • CustomerDept1
      • CustomerDept1Managers
    • CustomerDept2
      • CustomerDept2Managers

I just need one support team right now, and there might be subgroups inside, but that's not important right now.

The point is that the managers of those customer departments should be able to see only those tickets in the queue created by users of the CustomerDept group (CustomerDept2Managers must not see tickets created by users in CustomerDept1, not even listed in the queue).

As there'll be many queues, cloning the queues for each department is a no-go.

So, is there a way to achieve this?

Thanks in advance,

Guillermo M.

Guillermo, the right place for this type of question is on the rt-users mailing list. —Tsibley 18:15, November 30, 2010 (UTC)

Thanks Tsibley, should I remove my question from this talk page? —Guillermo M. 09:01, December 1, 2010 (UTC)