Translation is

Þessi orðalisti nær yfir RT hugtök sem koma fyrir í útgáfu 3 og seinni. Úrelt orðanotkun hefur engar skilgreiningar, en vísað er til ríkjandi orðanotkunar. Undirstrikuð orð eru skilgreind annarsstaðar í orðalistanum. Íðorð eða fræðiorð kunna að hafa tengla með frekari upplýsingum um orðið.

Sumar þessara skilgreininga vísa í hring; það er viljandi, svo hægt sé að sjá hvernig hugtök í RT tengjast innbyrðis, en getur verið ruglandi fyrir byrjendur. Sé RT þér ókunnugt, gætirðu lesið kaflann LeidarvisirInngangur til að skilja grunnhugmyndirnar og orðanotkunina.

Þér er velkomið að bæta við orðum, jafnvel án lýsinga. Einhver annar bætir þá kannski við lýsingu, en vissulega er betra að bæta við lýsingu :).

A

• ACE Access Control Entry; an entry in an ACL; see also rights. Aðgangsstjórnunarfærsla; færsla í Aðgangsstjórnunarlista,  sjá einnig réttindi.
• ACL Access Control List; a scheme that supports and keeps track of rights. Aðgangsstjórnunarlisti; kerfi sem styður og heldur utan um réttindi notenda.
• action see scrip action, the preferred term. (See also ScripAction.) aðgerð sjá skriftuaðgerð sem er hentugra orðalag. (Sjá einnig ScripAction.)
• AdminCc a Cc that also by default gets copies of comments and generally is allowed to work on the ticket. Umsjón CC  sjálfgefið er að þessi tilgreindi aðili fái einnig afrit af athugasemdum og almennt er aðilanum leyft að vinna í málinu.
• autoreply

C

• category class or division to which is referred the type of template, ticket or action (scrip). flokkur (skilgreining er nauðsynleg) ABC
• Cc someone who should get copies of any replies that go to the requestor. Cc er sá aðili sem á að fá afrit af öllum svörum sem til þess sem fyrirspurnin kom frá.
• child relationship indicating a smaller, narrower subproject of a larger, broader project (the parent.) afkvæmi (undirmál) tengsl sem benda til þess að þetta mál sé minna og afmarkaðra mál af stærra og viðameira verkefni (foreldri)
• comment a private note for staff not visible to the requestor by default. athugasemd er minnismiði í máli fyrir starfsfólk. Sjálfgefið er að minnismiðinn sé ekki sendur og ekki sýnilegur þeim sem fyrirspurnin kom frá.
• condition see scrip condition, the preferred term. (See also ScripCondition.) ástand (aðstæður) sjá skriftuástand, sem er hentugra orðalag. (Sjá einnig ScripCondition .)
• correspondence synonym for reply. bréfaskipti er samheiti fyrir svar.
• custom action see scrip action, the preferred term. (See also ScripAction.)
• custom condition see scrip condition, the preferred term. (See also ScripCondition.)
• custom field database fields that can be customized to each organization's needs. sérsniðinn reitur gagnasafna reitur sem hægt er að aðlaga að þörfum hverrar stofnunar eða skipulagseiningar.

D

• dead (outdated term; see deleted.)
• deleted status indicating that a ticket should not have been in the system and is being removed. eytt er staða sem bendir til þess að málið hefði ekki átt að vera í kerfinu, og hefur verið eytt.
• depended on by relationship indicating that this ticket must be resolved before another ticket can be resolved. leysist fyrst eru tengsl sem gefa til kynna að þetta tiltekna mál verði að leysa áður en að annað mál getur verið leyst.
• depends on relationship indicating that this ticket can't be resolved unless another ticket is resolved first. leysist á eftir eru tengsl sem gefa til kynna að þetta mál er ekki hægt að leysa nema annað mál sé leyst fyrst.
• due date the date by which the ticket should be resolved. See also final priority. skiladagur sá dagur sem mál ætti að vera leyst. Sjá einnig orðið lokaforgangur.

F

• final priority the priority a ticket moves towards as it approaches its DueDate.

G

• global across the entire system.
• group a set of related users; useful when assigning rights.

H

• history a permanent record of what has happened to the ticket since (and including) its creation.

I

• interested party (outdated term; see watcher.)

K

• keyword (outdated term; see custom field.)

L

• link synonym for relationship.

M

• member a user or subgroup that is part of a group.
• merge to combine one ticket with another ticket.

N

• new status indicating that a ticket has just been created and has not been touched yet.
• non-staff user (outdated term; see unprivileged user.)

O

• open status indicating that a ticket is getting worked on.
• owner the person responsible for a ticket and its resolution.

P

• parent relationship indicating a large umbrella project containing subprojects (children).
• people a ticket's watchers and owner.
• permission (outdated term; see rights.)
• personal group a group set up by a staff user for a purpose like delegating rights to it.
• priority how important a ticket is, represented as numerical scale from 0-99, with 99 being the highest priority. See also final priority.
• privilege (outdated term; see rights.)
• privileged user a user who can be granted rights. See also unprivileged user.
• pseudogroup (outdated term; see system group.)

Q

• queue

the central administrative domain of RT. A line of tickets waiting to

be worked on, but it's also, to some extent, a ticket's category.

R

• referred to by relationship indicating that this ticket is relevant to another ticket; watchers of the second ticket should consult the ticket for context.
• refers to relationship indicating that another ticket is relevant to this one; watchers should consult the second ticket for context.
• rejected status indicating that the ticket will not ever be resolved but will remain recorded in the system.
• relationship one ticket's connection to another; either a loose association or a dependency. See also depends on, depended on by, refers to, referred to by, parent, and child.
• reply a public remark that a requestor can see. A synonym for correspondence.
• request see ticket, the preferred term.
• requestor the person who asked for something to get done; the ticket's reason for being.
• resolved status indicating that work on a ticket has been completed.
• REST
• rights ability given to a user or group to do something in RT. Rights can be granted by queue or for the entire system. Rights can be given to groups, roles, or individual users.
• role type of watcher, such as owner, requestor, Cc, and AdminCc.

S

• scrip a custom notification that will automatically take a certain scrip action in response to a certain scrip condition, often using a template.
• scrip action something a scrip does in response to a scrip condition. (See also ScripAction.)
• scrip condition something that has to happen to activate a scrip, like a ticket being created or a comment being made. (See also ScripCondition.)
• self service (See also SelfService.)
• staff user (outdated term; see privileged user.)

• stalled status indicating that a ticket cannot be worked on for now, but will open again when someone adds a comment or reply.
• status classification that shows a ticket's progress through the system. See also new, open, stalled, resolved, rejected and deleted.
• subgroup a group that's part of another group, generally to illustrate a hierarchy.
• system group a group across RT such as "Privileged" (all privileged users), "Unprivileged" (all unprivileged users), and "Everyone" (every user). You can't change the membership of system groups, however, you grant them rights

T

• template essentially an email form letter that goes along with a scrip action in a scrip.
• ticket the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as owner, status, queue, etc.
• TicketSQL
• ticket stub email message received by a requestor to confirm that his request has been received and a ticket created. See also autoreply
• transaction (definition needed)

U

• unprivileged user a user who usually has no rights to do things in RT; often a requestor whose account was automatically created when the ticket was sent; see also privileged user.
• updates see comment and reply, the more specific terms for updates.
• user anyone who interacts with RT in any way. See privileged user and unprivileged user.

W

• watcher someone who is interested in a ticket. Normally the watchers get emails whenever the ticket is changed. See also owner, requestor, Cc and AdminCc.

lled status indicating that a ticket

cannot be worked on for now, but will open again when someone adds a comment or reply.

• status classification that shows a ticket's

progress through the system. See also new, open, stalled, resolved, rejected and deleted.

• subgroup a group that's part of another group,

generally to illustrate a hierarchy.

• system group a group across RT such as

"Privileged" (all privileged users), "Unprivileged" (all unprivileged users), and "Everyone" (every user). You can't change the membership of system groups, however, you grant them rights

= T =

• template essentially an email form letter that goes

along with a scrip action in a scrip.

• ticket the central object in RT, the thing that

needs to get done. Tickets have metadata attached to them such as owner, status, queue, etc.

• TicketSQL
• ticket stub email message received by a requestor

to confirm that his request has been received and a ticket created. See also autoreply

• transaction (definition needed)

= U =

• unprivileged user a user who usually has no rights

to do things in RT; often a requestor whose account was automatically created when the ticket was sent; see also privileged user.

• updates see comment and reply, the

more specific terms for updates.

• user anyone who interacts with RT in any way. See

privileged user and unprivileged user.

= W =

• watcher someone who is interested in a ticket.

Normally the watchers get emails whenever the ticket is changed. See also owner, requestor, Cc and AdminCc.