RTIRProblems: Difference between revisions
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Latest revision as of 15:24, 6 April 2016
Callbacks directory has wrong permissions
After installing the Debian package for RT 3.0.11 and RTIR version 1.0.5 (?), we found that the directory /usr/share/request-tracker3/html/Callbacks was not readable by the Apache WEB server, and so the RTIR extensions (especially, the RTIR menu in the main navigation bar) did not appear.
Doing a 'chmod -r 755 /usr/share/request-tracker3/html/Callbacks' fixed the problem.
This has been reported to BestPractical who have promised to fix this in version 1.2 of RTIR.