Transaction

A Transaction in RT is anything that happens to a Ticket.

RT logs each transaction in the history of the ticket, and Scrips may also be attached to all or to certain kinds of transactions.

Common transactions are Comments and Correspondence

All types of transaction from lib/RT/Transaction.pm:

• Create
• Enabled
• Disabled
• Status
• SystemError
• AttachmentTruncate
• AttachmentDrop
• AttachmentError
• Forward Transaction
• Forward Ticket
• CommentEmailRecord
• EmailRecord – is set when RT is sending outgoing notification (correspondence, comment). Also if crontool is used.
• Correspond – is set when some user sends a correspondence
• Comment – is set when some user sends a comment
• CustomField
• Untake
• Take
• Force (forced owner change)
• Steal
• Give
• AddWatcher
• DelWatcher
• Subject
• Addlink
• DeleteLink
• Told
• Set (password, queue, date/time, owner)
• Set-TimeWorked (till RT 4.2, then deprecated in favor of "Set")
• PurgeTransaction
• AddReminder
• OpenReminder
• ResolveReminder

Usage

Use $self->TransactionObj->Field to get the actual value of the specified type. For example:

<pre>
if ($self->TransactionObj->Type eq "CustomField") {print $self->TransactionObj->Field;}
</pre>

gives you the ID of currently processed CustomField.

Another example of scrip custom condition:

<pre>
# On Create or Queue change
return 0 unless (($self->TransactionObj->Type eq "Create") || ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq "Queue"));
</pre>

Transaction record in history

You can avoid recording a transaction in a history for whatever reason like this:

<pre>
my $CustomField = $self->TicketObj->LoadCustomFieldByIdentifier("Some CF");
$self->TicketObj->AddCustomFieldValue(Field => $CustomField->Id, Value => 'Some Value', RecordTransaction => 0);
</pre>