DueDate: Difference between revisions
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Latest revision as of 15:08, 6 April 2016
The Due'Date' of a Ticket is the target date for the resolution of the ticket.
The PriorityEscalation procedure uses the DueDate to calculate the change of priority over time.
At the time of creation of a new ticket, the DueDate is automatically set from the life-time value in the QueueProperties.