AdminCC: Difference between revisions
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A ticket's AdminCCs are [[?User|Users]], typically [[Staff]], who receive both [[Comment]] and [[Correspondence]]. A [[CC]], who might be outside the company, only gets Correspondence. | |||
This role could be used for a manager who is not directly responsible for a Ticket but wants to follow its progress and be able to comment on it or [[Reply]] to the [[Requestor]]. | This role could be used for a manager who is not directly responsible for a Ticket but wants to follow its progress and be able to comment on it or [[Reply]] to the [[Requestor]]. | ||
A ticket's AdminCCs will have [[Rights]] to the ticket by virtue of being AdminCCs. | A ticket's AdminCCs will have [[Rights]] to the ticket by virtue of being AdminCCs. | ||
Revision as of 15:04, 26 February 2013
A ticket's AdminCCs are Users, typically Staff, who receive both Comment and Correspondence. A CC, who might be outside the company, only gets Correspondence.
This role could be used for a manager who is not directly responsible for a Ticket but wants to follow its progress and be able to comment on it or Reply to the Requestor.
A ticket's AdminCCs will have Rights to the ticket by virtue of being AdminCCs.