SelfService: Difference between revisions
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The [[SelfService]] interface is available for | The [[SelfService]] interface is available for [[Unprivileged]] users who have been given a password to login. You can configure RT to automatically generate a password for users by following the directions in the [[AutogeneratedPassword]] node. | ||
The [[SelfService]] interface only lists tickets for which the logged in user is a [[Requestor]]. If you wish for users to also see tickets for which they are [[CC]] or [[AdminCC]], see [[OnCreateSetDeptHeadCc]]. | The [[SelfService]] interface only lists tickets for which the logged in user is a [[Requestor]]. If you wish for users to also see tickets for which they are [[CC]] or [[AdminCC]], see [[OnCreateSetDeptHeadCc]]. | ||
Example: A department manager may be made | Example: A department manager may be made Cc on all tickets created by her staff so that she can see what issues are currently active in her department. | ||
The [[SelfService]] interface is accessible by appending " | The [[SelfService]] interface is accessible by appending "SelfService" the end of your RT Web site URL. For example, if your RT web interface is setup at http://support.mycompany.com, the SelfService interface would be at http://support.mycompany.com/SelfService/. | ||
Latest revision as of 08:00, 1 September 2021
The SelfService interface is available for Unprivileged users who have been given a password to login. You can configure RT to automatically generate a password for users by following the directions in the AutogeneratedPassword node.
The SelfService interface only lists tickets for which the logged in user is a Requestor. If you wish for users to also see tickets for which they are CC or AdminCC, see OnCreateSetDeptHeadCc.
Example: A department manager may be made Cc on all tickets created by her staff so that she can see what issues are currently active in her department.
The SelfService interface is accessible by appending "SelfService" the end of your RT Web site URL. For example, if your RT web interface is setup at http://support.mycompany.com, the SelfService interface would be at http://support.mycompany.com/SelfService/.