CreateTicket: Difference between revisions
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(Global CreateTicket isn't a default right, but rather just a really common one) |
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A user with the ''' | A user with the '''CreateTicket''' right can create a ticket in a queue. RT also checks this right when you try to move a ticket into a queue (see info in [[ModifyTicket]]). | ||
This right can be granted to users and groups on a global level or on a queue-by-queue basis. | This right can be granted to users and groups on a global level or on a queue-by-queue basis. | ||
Latest revision as of 15:03, 6 April 2016
A user with the CreateTicket right can create a ticket in a queue. RT also checks this right when you try to move a ticket into a queue (see info in ModifyTicket).
This right can be granted to users and groups on a global level or on a queue-by-queue basis.
This right should generally be granted to the Everybody group, so that even an unknown user can create a ticket by sending E-mail to the system.
See also: Rights, GlobalRights