SendAlarmPointEvent: Difference between revisions
(Made scrip easier to read. The code tags don't seem to render as expected, so using pre) |
m (Added syntaxhighlight) |
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| Line 12: | Line 12: | ||
;Custom Condition: | ;Custom Condition: | ||
< | <syntaxhighlight lang="perl" line="1" > | ||
if ($self->TransactionObj->Type eq 'Create') { | if ($self->TransactionObj->Type eq 'Create') { | ||
return (1); | return (1); | ||
} | } | ||
</ | </syntaxhighlight> | ||
;Custom action preparation code: | ;Custom action preparation code: | ||
< | <syntaxhighlight lang="perl" line="1" > | ||
1; | 1; | ||
</ | </syntaxhighlight> | ||
; Custom action cleanup code: | |||
<syntaxhighlight lang="perl" line="1" > | |||
< | |||
{ | { | ||
my $myId = $self->TicketObj->EffectiveId; | my $myId = $self->TicketObj->EffectiveId; | ||
| Line 32: | Line 32: | ||
1; | 1; | ||
} | } | ||
</syntaxhighlight> | |||
See also: [[ManualScrips]], [[WriteCustomAction]], [[WriteCustomCondition]] | See also: [[ManualScrips]], [[WriteCustomAction]], [[WriteCustomCondition]] | ||
Latest revision as of 12:50, 2 September 2021
Here's a scrip that you can use to send an alert to Alarm Point if a ticket is new in a particular queue. This scrip will only run if a ticket is created. If this condition is met, then it will create the appropriate parameters, and pass them to the Alarm Point message queueing agent. This could be done globally, but we have implemented it on the two queues --of 10-- which need after hours alerts. This effectively eliminates the need for a shared pager.
You must have an account with Alarm Point, have the appropriate groups and teams define there, have the queueing agent running on the same server as RT, and have https connectivity through a firewall.
- Condition
- User Defined
- Action
- User Defined
- Template
- blank
- Applies to
- Global
User Defined conditions and results
- Custom Condition
if ($self->TransactionObj->Type eq 'Create') {
return (1);
}
- Custom action preparation code
1;
- Custom action cleanup code
{
my $myId = $self->TicketObj->EffectiveId;
my $mySubject = $self->TicketObj->Subject;
my $binary = '/home/alarmpoint/alarmpointsystems/integrationagent/bin/APClient.bin';
system($binary, '--map-data', 'vanderbilt', 'Cluster Group', $mySubject, 'RT', "RT $myId");
1;
}
See also: ManualScrips, WriteCustomAction, WriteCustomCondition