User:Mdfinn: Difference between revisions
(Created page with "My company's RT info: *RT 4.2.0 *MySQL 5.1.38 *CentOS 6.7 *Apache/2.2.15 *mod_perl-2.0.4 We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT...") |
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*RT 4.2.0 | *RT 4.2.0 | ||
*MySQL 5.1.38 | *[[MySQL]] 5.1.38 | ||
*CentOS 6.7 | *CentOS 6.7 | ||
*Apache/2.2.15 | *Apache/2.2.15 | ||
*mod_perl-2.0.4 | *mod_perl-2.0.4 | ||
We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a | We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a ''splendid'' job of separation. | ||
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2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server. | 2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server. | ||
RT is on a CentOS 5.1 VM. MySQL database lives in our MySQL replicated VM back-end. (2 replicating DB servers with 2 failover MySQL proxy front-ends) | RT is on a CentOS 5.1 VM. [[MySQL]] database lives in our [[MySQL]] replicated VM back-end. (2 replicating DB servers with 2 failover [[MySQL]] proxy front-ends) | ||
I'm LOVING 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D | I'm '''LOVING''' 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D | ||
Latest revision as of 13:50, 17 June 2016
My company's RT info:
- RT 4.2.0
- MySQL 5.1.38
- CentOS 6.7
- Apache/2.2.15
- mod_perl-2.0.4
We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a splendid job of separation.
History
2009 Feb: Upgraded to 3.8.2.
2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server.
RT is on a CentOS 5.1 VM. MySQL database lives in our MySQL replicated VM back-end. (2 replicating DB servers with 2 failover MySQL proxy front-ends)
I'm LOVING 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D