OnCreateFromEmail: Difference between revisions
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This scrip is based on [[OnWebCorrespond]] and has been tested with RT 3.6.0. | This scrip is based on [[OnWebCorrespond]] and has been tested with RT 3.6.0. | ||
< | <pre> | ||
# Custom condition to autoreply only when a ticket is created via email | |||
# Written by Rob Lemley <rob@slide.com> 2006-08-09 | # Written by Rob Lemley <rob@slide.com> 2006-08-09 | ||
# Based on "OnWebCorrespond" | # Based on "OnWebCorrespond" | ||
| Line 20: | Line 21: | ||
return 0; | return 0; | ||
</pre> | |||
</ | |||
See also [[AnyTransactionSource]] | See also [[AnyTransactionSource]] | ||
[[Category:RT Condition]] | [[Category:RT Condition]] | ||
Latest revision as of 13:13, 13 August 2016
We wanted to be able to send out autoreply emails only when a ticket is created by the end user sending an email. Emails are not sent when a ticket is created by an agent through the web interface.
This scrip is based on OnWebCorrespond and has been tested with RT 3.6.0.
# Custom condition to autoreply only when a ticket is created via email
# Written by Rob Lemley <rob@slide.com> 2006-08-09
# Based on "OnWebCorrespond"
# http://wiki.bestpractical.com/index.cgi?OnWebCorrespond
my $trans = $self->TransactionObj;
return 0 unless $trans->Type eq "Create";
my $msgattr = $trans->Message->First;
return 0 unless $msgattr;
return 1 if $msgattr->GetHeader('Received');
return 0;
See also AnyTransactionSource