View source for TicketCN

A '''Ticket''' (or '''Request''') is a collection of information concerning some subject to be tracked.

一个 '''申请单''' （或 '''请求单''' ）是一个有关被跟踪的某问题的信息的集合。

RT keeps track of everything that happens to a ticket, including internal discussions and discussions with the originator.

RT 与一个申请单发生的一切进行交互，包括内部的讨论和与发起人的讨论。

A ticket has the following:

一个申请单有以下的特征：

* a [[Requestor]] - the [[User]] that is waiting for the issue to be resolved. In some cases there may be no requestor on a ticket or more than one.
* an [[Owner]] - the [[User]] that is currently responsible for resolving the issue.
* zero or more [[CC]]s who are treated like co-requestors.
* zero or more [[AdminCC]]s who are treated like co-owners.
* A ticket belongs to a [[Queue]]. A Queue can be used to hold a certain "class" of tickets, e.g. those that should be handled by a particular group of Users.
* a [[Priority]]
* a [[DueDate]]
* data on how much time has been spent on a ticket.
* [[Relationships]] to other tickets

* 一个 '''请求者''' [[RequestorCN]]——等待某问题被解决的 '''用户''' [[UserCN]]。在一些案例中一个申请单可能没有请求者或者有很多。
* 一个 '''承办人''' [[OwnerCN]]——当前负责解决问题的 '''用户''' [[UserCN]]。
* 零个或多个 '''抄送人''' [[CCCN]] 被视为共同请求人。
* 零个或多个 '''管理员抄送人''' [[AdminCCCN]] 被视为共同承办人。
* 一个申请单属于一个 '''队列''' [[QueueCN]]。一个队列可以被用来容纳一个某分类的申请单，例如，那些应该被一组特别的用户处理的。
* 一个 '''优先级''' [[PriorityCN]]
* 一个 '''到期日期''' [[DueDateCN]]
* 在一个申请单上花费多少时间的数据。
* 与其他申请单的 '''关系''' [[RelationshipsCN]]