View source for Talk:Priority/@comment-Mhall-20150604192127

I use Request Tracker for a call center and we use the priorities as time needed to resolve a ticket for a customer. Some tickets have to be done by 30 mins, 2 hrs, etc. When a ticket is resolved the priority obviously freezes and it shows the rep resolved the ticket at 50 out of 100 for example. If the outside customer replies back to the ticket a day later, the ticket opens back up as open and at 100 priority already. Is there a way for the ticket to start back up from when it was resolved?