View source for Talk:MuteResolve Redux/@comment-84.245.40.210-20130128151401

Hi,

I made this work in rt4 as well using guidelines from http://requesttracker.wikia.com/wiki/CustomStatusesInRt4. I am not using the custom field just added resolvequiet to the lifecycle restart RT and it seems to work like a charm.

This is what I added to RT_SiteConfig.pm

Set(%Lifecycles,<br />default => {<br />initial         => [ 'new' ],<br />active          => [ 'open', 'stalled' ],<br />inactive        => [ 'resolved', 'resolvequiet', 'rejected', 'deleted' ],

defaults => {<br />on_create => 'new',<br />on_merge  => 'resolved',<br />approved  => 'open',<br />denied    => 'rejected',<br />reminder_on_open     => 'open',<br />reminder_on_resolve  => 'resolved',<br />},

transitions => {<br />''       => [qw(new open resolved)],

# from   => [ to list ],<br />new      => [qw(open stalled resolved resolvequiet rejected deleted)],<br />open     => [qw(new stalled resolved resolvequiet rejected deleted)],<br />stalled  => [qw(new open rejected resolved resolvequiet deleted)],<br />resolved => [qw(new open stalled rejected deleted)],<br />resolvequiet => [qw(new open stalled rejected deleted)],<br />rejected => [qw(new open stalled resolved resolvequiet deleted)],<br />deleted  => [qw(new open stalled rejected resolved resolvequiet)],<br />},<br />rights => {<br />'* -> deleted'  => 'DeleteTicket',<br />'* -> *'        => 'ModifyTicket',<br />},<br />actions => [<br />'new -> open'      => {<br />label  => 'Open It', # loc<br />update => 'Respond',<br />},<br />'new -> resolved'  => {<br />label  => 'Resolve', # loc<br />update => 'Comment',<br />},<br />'new -> resolvequiet'  => {<br />label  => 'ResolveQuiet', # loc<br />update => 'Comment',<br />},<br />'new -> rejected'  => {<br />label  => 'Reject', # loc<br />update => 'Respond',<br />},<br />'new -> deleted'   => {<br />label  => 'Delete', # loc<br />},

'open -> stalled'  => {<br />label  => 'Stall', # loc<br />update => 'Comment',<br />},<br />'open -> resolved' => {<br />label  => 'Resolve', # loc<br />update => 'Comment',<br />},<br />'open -> resolvequiet' => {<br />label  => 'ResolveQuiet', # loc<br />update => 'Comment',<br />},<br />'open -> rejected' => {<br />label  => 'Reject', # loc<br />update => 'Respond',<br />},

'stalled -> open'  => {<br />label  => 'Open It', # loc<br />},<br />'resolved -> open' => {<br />label  => 'Re-open', # loc<br />update => 'Comment',<br />},<br />'resolvequiet -> open' => {<br />label  => 'Re-open', # loc<br />update => 'Comment',<br />},<br />'rejected -> open' => {<br />label  => 'Re-open', # loc<br />update => 'Comment',<br />},<br />'deleted -> open'  => {<br />label  => 'Undelete', # loc<br />},<br />],<br />},<br />);



Max.