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== RT ==

RT is an open source issue tracking and workflow platform. This wiki site is a free resource for RT users. RT doesn't come with a formal formatted users or administrators guide, but it's likely most of what you need to know to use and run it is contained somewhere within this wiki, so look around a little, be patient... and try not to install RT on a Sunday night when you need to run it in production on Monday: it's '''big''', and learning how to set it up can take some time.

Please: [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.

== Announcements ==

=== Production Releases ===

* [http://bestpractical.com/release-notes/rt/4.2.9 RT 4.2.9 released]
* [http://bestpractical.com/release-notes/rt/4.0.22 RT 4.0.22 released]
* [http://bestpractical.com/release-notes/rtir/3.0.4 RTIR 3.0.4 released]

[http://blog.bestpractical.com/announcements/ Other Announcements from Best Practical.]


== Sections ==

You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the [[UserManual]] before you try to go live; RT is big and hairy, and you probably can't get your head around all of it in one sitting.

* [[FAQ]], [[FindingAnswersAboutRT]] and "Common Problems" below.
* [[BugReporting]]
* [[HowToHelp]], [[Translation]]
* [[Demo]]
* [[UserManual]], [[RTGlossary]] &amp; [[Documentation]]
* [[InstallationGuides]], [[RTTutorials]]
* [[RT Config|RT_Config]] &amp; [[RT SiteConfig|RT_SiteConfig]]

* [[Extensions]] to RT available as installable plugins
* [[Contributions]] by the community to customize RT
* [[RTIR]] RT for Incident Response
* [[RTFM]] RT FAQ Manager

* [[RTHistory]]
* [[InThePress]]
* [[REST]] API
* Customizing with [[CustomizingWithCallbacks|Callbacks]]

=== Common problems ===

* [[CantLocateObject]] - Can't locate object method "new" via package "<code>RT::Handle</code>" at rt3/lib/RT.pm
* [[NoConnectionToSyslog]] - no connection to syslog
* [[NoRecipFound]] - No recipients found. Not sending
* Getting information out of RT3 for [[reporting]] or inclusion elsewhere.
* [[PermissionDenied]] emails|

== Wish lists ==

* [[WikiWishList]] - wish list for this wiki
* [[WishList]] - wish list for the RT
* [[RT3StatisticsPackageWishList]]

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