View source for Talk:AutoSetOwner/@comment-193.62.194.246-20151014145429

how is it possible to modify this script so if the requester (a user in RT) submits a ticket and then subsequently replies to the ticket before it's taken by a queue admins the ticket is given to the requester.<br />
hugo (Hugo Boss) - Ticket created<br />hugo (Hugo Boss) - Correspondence added<br />The RT System itself - Given to hugo (Hugo Boss)<br />queueadmin (Queue Admin) - Correspondence added<br />queueadmin (Queue Admin) - Stolen from hugo (Hugo Boss)<br />
Since the user is not an admin of the queue they're originally submitted a ticket too they're unable to untake the ticket themselves.<br />