View source for Embedding data in Create.html url


It is possible to send data to RT via embedding it within a URL.  This pre-fills fields on the Create page, though it does not actually create the ticket.

The default "Create a ticket" URL:
 rt.domain.com/rt/Ticket/Create.html?Queue=7
Can be augmented to include information such as the Requestor, Subject, etc.:
 rt.domain.com/rt/Ticket/Create.html?Queue=7&Requestors=name@domain.com&Subject=stupid computer


You can also use this to enter information into Custom Fields. In the following example "19" is the # of the custom field, not the Name.
 rt.domain.com/rt/Ticket/Create.html?Queue=7&Requestors=name@domain.com&Subject=stupid computer&Object-RT::Ticket--CustomField-19-Value=123456


Incomplete list of variables accessible via the Create.html url:
*Queue=
*Requestors=
*CommentContent=
*Subject=
*Content=
*<p style="border-style: initial; border-color: initial;">Object-RT::Ticket--CustomField-nnn-Value= (where 'nnn' = custom field #)</p>


<p style="border-style: initial; border-color: initial;">Be aware that when embedding data into the URL you must respect special characters such as '&', ';', etc. You may need to [http://blooberry.com/indexdot/html/topics/urlencoding.htm encode special characters] if you need to include them in your URL.</p>